Shipping Policy

Legal bases

In accordance with art. 13 of the General Data Protection Regulation (GDPR Regulation (EU) 2016/679), we inform you about the legal basis for obtaining and processing data. The following regulations apply to users of the GDPR application area, i.e. the EU and the EEC, insofar as the legal basis is not indicated in the data protection declaration:

The legal basis for obtaining consent is Art. 6 s. 1 lit. ay Art. 7 OF THE RPI.

The legal basis for the processing for the purpose of providing our services and carrying out contractual measures and responding to inquiries is Art. 6 s. 1 lit. b GDPR.

The legal basis for processing in order to fulfill our legal obligations is Art. 6 s. 1 lit. c GDPR.

In the event that the vital interests of the interested party or of another natural person require the processing of personal data, Art. 6 s. 1 lit. d PIBR serves as the legal basis.

The legal basis for the processing of data necessary for the fulfillment of a task of public interest or in the exercise of the official power conferred on the controller is article 6 s. 1 lit. e of GDP.

The legal basis for the treatment necessary to safeguard our legitimate interests is Article. 6 s. 1 lit. f GDPR.

The processing of data for purposes other than those for which they were collected is governed by the provisions of Art. 6 s. 4 of the Data Protection Law.

The treatment of special categories of data (in accordance with Art. 9 s. 1 GDPR) is governed by the provisions of Art. 9 s. 2 of the Data Protection Law.

Definitions of the terms used (for example, "personal data" or "processing") can be found in Art. 4 OF THE RPI.

1. Access and accommodation data

You can enter our web pages without entering your personal data. For each call to a website, the server automatically saves only so-called server logs, such as the name of the requested file, your IP address, the date and time of the call, the amount of data transferred, and the Internet service provider. that performs the query (access data) and documents the call to the page

This data is analyzed only to ensure the proper functioning of the website and to improve our offer. The foregoing is used - as part of the interest assessment - to ensure our legitimate interest, which consists in the correct presentation of our offer. All access data is deleted within seven days from the end of your visit to the site.

Hosting services provided by a third-party service provider

As part of the data processing task - on our behalf, an external service provider performs services for us in the field of hosting and web presentation. All data, which - as described in this privacy policy - have been collected as part of the use of our website or in the ways provided for this purpose in the online store, are stored on the servers of this service provider . Processing on other servers is only done to the extent specified in this privacy policy. This service provider is based in a country belonging to the European Union or the European Economic Area.

2. Collection and processing of data to fulfill the contract and create a customer account

We collect personal data only when you voluntarily provide it to us when placing your order, when contacting us (for example, via the contact form or by email) or when creating a customer account. The mandatory fields are marked as such, since the data they contain is necessary for us to fulfill the contract or the consideration of the case in which you contacted us or created a customer account. Without entering your personal data, you will not be able to finalize the order or create a customer account or contact us. The data that is collected is the result of the forms in which the data is entered. We use the data you provide us to perform the contract and answer your questions. After the end of the contract or the deletion of your customer account, the processing of your data will be limited, and after the retention periods established in the tax and accounting regulations, the data will be deleted, unless you expressly agree to continue using these. data or, in accordance with applicable regulations, we reserve the right to continue using the data, which is what we inform you in this statement. Your customer account can be deleted at any time. To do this, send a message to our contact address indicated in the section "Our contact details and your rights" or use the corresponding function of your customer account.

3. Data transmission

To fulfill the contract, we send your data to the courier company involved in the delivery, if necessary to deliver the ordered goods. Depending on the payment service provider that you choose in the ordering process, for payment purposes we transfer the payment data collected for this purpose to the credit institution that handles the payment and, possibly, to the payment service provider chosen by us or by you. Some payment service providers collect the data themselves if you create an account with them. In these cases, you must log in to your payment service provider with your access details. The privacy policy of the payment service provider in question also applies.

Data transfer to the courier company

If you give us your express permission during or after placing your order, we will forward your email address and phone number to the courier company so that they can contact you before the order is delivered to advise or agree Delivery.

The above consent can be revoked at any time by sending an appropriate message to our contact address indicated in the section "Our contact details and your rights" or by sending a message directly to the courier company at the following contact address. data, unless you expressly consent to the continued use of your data for other purposes or if we do not reserve the right to continue using the data in legal cases, as we will inform you in this statement.

4. E-Mail-Newsletter

An announcement sent by email after subscribing to the newsletter

If you subscribe to our newsletter, we will use the data necessary for this or will be provided to you separately in order to regularly send our newsletter electronically on the basis of your consent.

You can unsubscribe from the newsletter at any time by sending us a message at: info@enbio-group.com with the relevant information or by using the appropriate link in the newsletter. After unsubscribing, we will delete your email address, unless you expressly consent that your data continue to be used for other purposes or we reserve the right to continue using the data in legal cases, as we inform you in this case in this statement.

The newsletter is sent as part of the data processing commission at our request by the service provider to whom we forward your email address for this purpose.

This service provider is based in a country belonging to the European Union or the European Economic Area

5. Cookies and web analysis

In order to make our website more attractive and to allow the use of certain functions to display relevant products or for market research purposes, we use so-called "cookies". The foregoing - as part of the analysis and evaluation of interests - serves to protect our legally legitimate interest, which consists in the optimal presentation of our offer. Cookies are small text files that are automatically saved on your end device. Some of the cookies we use are deleted after the browser session ends, that is, after its closure (so-called session cookies). Other cookies are stored on your end device and allow us to recognize your browser the next time you access the site (persistent cookies). The storage time is indicated in the cookie settings of your browser. The browser can be configured in this way to receive information about the use of cookies and to be able to decide on their acceptance or rejection in specific cases or completely. Browsers manage cookie settings in various ways. In the auxiliary menu of the browser you will find explanations on how to change the cookie settings.

If you do not agree to the use of cookies, the functionality of our website may be limited.

The use of Google (Universal) Analytics for web analysis

Our website uses Google (Universal) Analytics, the web analysis tool of Google LLC. (1600 Amphitheater Parkway, Mountain View, CA 94043, www.google.com). The foregoing - as part of the analysis and evaluation of interests - serves to protect our legally legitimate interest, which consists in the optimal presentation of our offer. Google (Universal) Analytics uses methods that allow the use of the website to be analyzed - for example, cookies. Information collected automatically about your use of this website is usually transferred to a Google server in the United States and stored there. Due to the IP anonymization activated on this website, your IP address is shortened before being sent within the member states of the European Union or in other states that are party to the Agreement on the European Economic Area. Only in exceptional cases, the full IP address is forwarded to a Google server in the United States and shortened there. The anonymous IP address provided by your browser as part of Google Analytics is in principle not combined with other Google data.

Google LLC is based in the US and is certified by the EU and US Privacy Shield The current certificate is available at this link: HTTPS://WWW.PRIVACYSHIELD.GOV/PARTICIPANT?ID=A2ZT000000001L5AAI&STATUS=ACTIVE . Under the agreement between the US and the European Commission, the latter has found an adequate level of data protection for companies certified by the Privacy Shield.

You can prevent the recording of the data collected by cookies in your use of our website (including your IP address) by Google, as well as the processing of this data by Google, by downloading and installing the browser plugin located under the link: HTTPS://TOOLS.GOOGLE.COM/DLPAGE/GAOPTOUT?HL=EN

6. Advertising with e-marketing tools

Google AdWords Remarketing

With the help of Google Adwords, we promote our website in search results and on third-party websites. To do this, when visiting our website, each visitor is automatically left on the device. Google cookie remarketing file that allows interest-based ads to be displayed with the help of a pseudonym (ID) and based on the pages visited. The foregoing serves to protect our legitimate interest, which is the optimal functioning of our website in the market.

The further processing of the data only takes place if you have agreed to allow Google to combine your browsing history and use of the application with your account and to use the information from your Google account to personalize the advertisements displayed on the websites. . If in this case you are connected while visiting our website on Google, Google will use your data together with Google Analytics data to create and define target group lists for remarketing purposes on different devices. To do this, Google temporarily combines your personal information with Google Analytics data to create target groups.

Google AdWords Remarketing is offered by Google LLC (1600 Amphitheater Parkway, Mountain View, CA 94043, www.google.com). Google LLC is based in the USA and certified by the EU-US-Privacy Shield. The current certificate is available at the link HTTPS://WWW.PRIVACYSHIELD.GOV/PARTICIPANTE?ID=A2ZT000000001L5AAI&STATUS=ACTIVE. Under the agreement between the US and the European Commission, the latter has found an adequate level of data protection for companies certified by Privacy Shield.

You can disable the cookies used for remarketing by clicking this link: HTTPS://ADSSETTINGS.GOOGLE.COM/AUTHENTICATED?HL=EN.

Email marketing

We share your personal information with third-party service providers (including marketing) that support us in delivering technical (e.g. abandoned shopping cart), marketing and promotional campaigns, including sending product reminder messages on the basket. One such provider is Cybba Inc. Cybba's Privacy Policy, along with information on how your data is used, can be found HERE

7. Plug-ins for social networks

The use of social plugins

Our website uses so-called social "plugins" ("plugins") from social networking sites: Facebook, Google and Instagram. We use social plugins based on article 6 Paragraph 1 Letter f GDPR to publicize our company. The underlying advertising purpose must be considered a legitimate interest in the sense of the DSGVO. Responsibility for the operation in accordance with data protection must be guaranteed by their respective providers.

By displaying our website that contains such a plugin, your browser will establish a direct connection with the servers of Facebook, Google or Instagram. The content of the plugin is provided by the service provider given directly to your browser and integrated with the website. Thanks to this integration, service providers receive information that your browser has displayed our website, even if you do not have a profile with your service provider or if you are not connected at the same time. This information (along with your IP address) is sent by your browser directly to the server of a certain service provider (some servers are located in the USA) and is stored there. If you have connected to one of the social networking sites, then this service provider may directly assign a visit to our website to your profile on a particular social network. If you use a certain plug-in, for example, click the "Like" button or the "Share" button, the relevant information will also be sent directly to the server of the specific service provider and stored there. In addition, this information will be published on the website of the social network and will appear to the people added as your contacts.

The purpose and scope of data collection and its subsequent processing and use by service providers, as well as the possibility of contact and your rights in this area and the possibility of establishing settings to protect your privacy are described in the privacy policy. privacy of service providers.

Facebook

The provider is Facebook Ireland Limited, 4 Grand Canal Square, Dublin 2, Ireland. Facebook's privacy policy can be found at HTTPS://WWW.FACEBOOK.COM/ABOUT/PRIVACY

Google

The provider is: Google LLC (1600 Amphitheater Parkway, Mountain View, CA 94043, USA). Google's privacy policy can be found at HTTPS://POLICIES.GOOGLE.COM/PRIVACY?HL=EN-US

Instagram

The provider is Facebook Ireland Limited, 4 Grand Canal Square, Dublin 2, Ireland. Instagram's privacy policy can be found at: HTTPS://HELP.INSTAGRAM.COM/155833707900388

If you do not want the social media sites to assign the data collected during the visit to our website directly to your profile on a certain website, then before visiting our website you must log out of this site. You can also completely prevent page loading of plugins by using appropriate extensions for your browser, for example blocking scripts with "NoScript"

Video plugins for Youtube

Content from other service providers is integrated into this website. The video plugin for Youtube is provided by Google LLC. The YouTube service is operated by Google LLC, 1600 Amphitheater Parkway, Mountain View, CA 94043, USA ("Google").

In the case of YouTube video materials, available on our website, enhanced protection of personal data has been activated. This means that YouTube does not download or save information about the people who visit the website, unless they turn on the video.

The purpose and scope of data collection and its subsequent processing and use by service providers, as well as your rights in this regard and the configuration options that guarantee the protection of your privacy are described in the PRIVACY POLICY OF GOOGLE.

8. Our contact details and your rights

You have the right to free information about your personal data that is stored with us, as well as the right to rectify it, limit its processing, delete it or transfer it. You can also revoke the consents you have given at any time

If you have any questions about the collection, processing and use of your personal data, the rectification, blocking or deletion of data and to cancel your consents or object to the use of certain data, please contact the data manager: Enbio Group GmbH, Basler Strasse 115, 79115 Freiburg, Germany, info@enbio-group.com

In addition, you have the right to lodge a complaint with the competent supervisory authority: Landesbeauftragte für den Datenschutz und die Informationsfreiheit Baden-Württemberg, Postfach 10 29 32, 70025 Stuttgart, Tel .: 0711 / 615541-0, Fax: 0711 / 615541-15 , HTTPS://WWW.BADEN-WUERTTEMBERG.DATENSCHUTZ.DE/ or if you are in another country / state, to your regional data protection authority.

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The right to object

If we process personal data in the context of analysis and interest assessment as described in this privacy policy in order to secure our legitimate interests, then you can object to such data processing for this purpose - with effect for the future. If the processing takes place for direct marketing purposes, you can exercise the right to object at any time. If the processing takes place for other purposes, you have the right to object only for reasons attributable to your particular situation.

After you exercise your right to object, we will not continue to process your personal information unless we prove that there are valid legitimate grounds for the processing and that it will take precedence over your interests and rights, or if the processing is intended to pursue, enforce or defend claims

The above does not apply when data processing takes place for direct marketing purposes. In this case, we will no longer process your personal data for the above purpose